International Patients

Travel During Covid

We, at MGM Healthcare, understand that travelling during the Covid-19 Pandemic comes with its own set of problems and difficulties. When you travel to avail healthcare, it becomes all the more important that a Covid infection does not further complicate your medical condition. To ensure complete safety, we have made sure that all our medical, paramedical and maintenance staff are fully vaccinated. We also request the patients and their attendants to be fully vaccinated to ensure that our facility remains a Covid-19 free zone.

Before Travel

Before you embark on your journey to avail the best healthcare in the country, make sure that all your vaccinations are completed and the documents for it are in order. We request you to also follow all the guidelines and protocols put in place by the Indian Government and the airlines whose services you choose.

During Travel

It is important to follow all the proper pandemic protocols like wearing masks that cover your nose and mouth well, gloves on your hands and head gears to prevent any chance of infection. You must also follow the proper social distancing norms. On special request, we will provide transportation from the airport to the hospital. Our staff members who will welcome you on arrival are completely vaccinated and will follow all the Covid-19 protocols to ensure your safety.

MGM Healthcare wants you to have a comfortable and memorable time when you decide to travel to us for healthcare. Our representatives will work together with you every step of the way to ensure that all hassles and worries of the travel are taken care of.  We provide exclusive services for international patients at MGM Healthcare. These include:

• Pre-Departure Services
• Video / Telephonic consultation and Pre-Departure Evaluation of the patient’s condition
• Travel arrangements
• Complete Visa Assistance
• Hotel Bookings
• Pickup and drop at the International Airport
• Bedside admission in the hospital

Once you arrive at the admissions desk, the staff will take your medical file and reports and brief you on the formalities that you need to complete at the admission desk before you can check-in to your room. Once you complete those procedures and are admitted, a bracelet identification band will be put on your wrist. Please check if all the details on it are accurate and wear it while you are in hospital. Our support staff will then show you your room and bed, where to put your belongings and how to operate the bed and nurse call controls. If you have any questions or if you are not clear about any information given to you, please let our nursing staff know. All personal information is held in strictest confidence.

The following is a check-list of the things that you can bring to the hospital on the day of admission

• Your hospital files
• Your medical and diagnostic reports
• Your health insurance card and other documents/details required for insurance claim submission
• Non-slip slippers/footwear
• Sleepwear, comfortable day wear and underwear. Please bring enough for your hospital stay or arrange for your family to launder and return items to you
• Toiletries (toothbrush and paste, hair brush, comb, soap etc).
• Spectacles, hearing aids and dentures, if you use any of them
• Mobility aid, if you use any
• Prescription of the medicines that you are taking currently. We will take care of administering your routine medication as well.
• Books and magazines that you can read while you are recovering during your stay in the hospital
• Mobile and other electronic devices
• If you are a maternity patient, check with the hospital for any specific items you need to bring.

Please remember:

• To not bring any jewellery, other valuables and large amounts of cash.
• That you are responsible for your belongings.
• The hospital follows a no-smoking policy and is a no-smoking zone.

Based on your medical condition and physical needs, our nutritionist will prescribe a special diet for you after consulting with the doctor. Post-surgery, you will not be allowed to eat or drink anything until the effects of anaesthesia completely wears out. When you start your food, you will be restricted to water followed by clear liquid diet at first, until the staff is sure that your body will be able to handle solid foods.

Any of your family members, friends or care taker can stay with you in the hospital post-surgery. Only one person will be allowed to stay with you in the room throughout the day during your stay in the hospital and while you are recovering. Please note that if any signature is required in the consent form, it should be authorized only by the patient’s family. We understand that visitors do play an important role in providing emotional and moral support to the patients while they are recovering. However, they are allowed only during designated hours. Please read our visitor guidelines before coming to the hospital.