International Patient Hospital Stay Guide

Home International Patients Your Hospital Stay

Your Hospital Stay

MGM Healthcare wants your stay at the hospital to be comfortable, carefree and completely conducive for healing. Our team of expert medical staff, paramedical staff, maintenance staff and other support staff all work as one unit to make your well-being our priority. You can be rest assured that you are in good healing hands with us.

Post Admission Services

Expert care along with excellent ambience makes our hospital feel like home.

24 /7 modest ambience with the best quality healthcare
Centrally air-conditioned facilities
Choice of rooms from private to presidential suites
A spread of customizable international cuisine
Mobile Phones for easy access and communication
Interpreters in select languages (Arabic, Russia, Ukraine)
Wi-Fi enabled suites
Travel and help desk within the hospital
Personal relationship executives who provide 24×7 assistance
Money exchange facilities
Patient’s progress available online to update relatives and friends

Hospitality Services

All inpatient facilities and services are designed to make you comfortable and feel at home. You get to pick from eight different types of accommodation rooms, from private rooms to presidential suites. All rooms come equipped with devices and gadgets that improve the quality of your stay. They also have a nurse calling system to summon nurses when you need assistance. Other facilities and services include, telephone services, in-house entertainment and meal services.

Cuisine

During meal times, we focus on providing you with nourishing, healthy and delicious food. We want you to have a pleasant cultural culinary experience and while making sure that the food you consume also complements healing. We have a culinary and dietetic menu, both of which offer five healthy, well-nourished, balanced meals every day to aid your recovery. Upon request, our chefs will also customize meals based on your physicians’ dietary recommendations.

Dietetic Service

For the patient’s overall recovery, physicians at MGM may forward you to accredited dieticians for dietary consultations. The overall goal is to provide a holistic approach to improve health via healthy eating habits. The consultations will be conducted in the patient’s room. The consultation will include diet analysis, nutritional assessment, diet counselling and personalized meal plan. The services include:

Regular follow-up visits
Assistance to abide by the patient’s meal preferences or special modifications during the time of stay.
Diet counselling at discharge.

Admission Steps

Step 1

Online video consultations with our specialists

Step 2

Planning a personalized treatment plan

Step 3

Planning your travel and admission

Step 4

Surgery, treatment and post-surgery care

Step 5

Insurance approval, billing and discharge

Step 6

Going back home and recovering

Frequently Asked Questions

What should I keep in mind while travelling during Covid time?

Travel During Covid

We, at MGM Healthcare, understand that travelling during the Covid-19 Pandemic comes with its own set of problems and difficulties. When you travel to avail healthcare, it becomes all the more important that a Covid infection does not further complicate your medical condition. To ensure complete safety, we have made sure that all our medical, paramedical and maintenance staff are fully vaccinated. We also request the patients and their attendants to be fully vaccinated to ensure that our facility remains a Covid-19 free zone.

Before Travel

Before you embark on your journey to avail the best healthcare in the country, make sure that all your vaccinations are completed and the documents for it are in order. We request you to also follow all the guidelines and protocols put in place by the Indian Government and the airlines whose services you choose.

During Travel

It is important to follow all the proper pandemic protocols like wearing masks that cover your nose and mouth well, gloves on your hands and head gears to prevent any chance of infection. You must also follow the proper social distancing norms. On special request, we will provide transportation from the airport to the hospital. Our staff members who will welcome you on arrival are completely vaccinated and will follow all the Covid-19 protocols to ensure your safety.

How does MGM Healthcare help plan my travel?

MGM Healthcare wants you to have a comfortable and memorable time when you decide to travel to us for healthcare. Our representatives will work together with you every step of the way to ensure that all hassles and worries of the travel are taken care of. We provide exclusive services for international patients at MGM Healthcare. These include:

Pre-Departure Services
Video / Telephonic consultation and Pre-Departure Evaluation of the patient’s condition
Travel arrangements
Complete Visa Assistance
Hotel Bookings
Pickup and drop at the International Airport
Bedside admission in the hospital

What happens during admission process?

Once you arrive at the admissions desk, the staff will take your medical file and reports and brief you on the formalities that you need to complete at the admission desk before you can check-in to your room. Once you complete those procedures and are admitted, a bracelet identification band will be put on your wrist. Please check if all the details on it are accurate and wear it while you are in hospital. Our support staff will then show you your room and bed, where to put your belongings and how to operate the bed and nurse call controls. If you have any questions or if you are not clear about any information given to you, please let our nursing staff know. All personal information is held in strictest confidence.

What things can I bring for my stay at the hospital?

The following is a check-list of the things that you can bring to the hospital on the day of admission

Your hospital files
Your medical and diagnostic reports
Your health insurance card and other documents/details required for insurance claim submission
Non-slip slippers/footwear
Sleepwear, comfortable day wear and underwear. Please bring enough for your hospital stay or arrange for your family to launder and return items to you
Toiletries (toothbrush and paste, hair brush, comb, soap etc).
Spectacles, hearing aids and dentures, if you use any of them
Mobility aid, if you use any
Prescription of the medicines that you are taking currently. We will take care of administering your routine medication as well.
Books and magazines that you can read while you are recovering during your stay in the hospital
Mobile and other electronic devices
If you are a maternity patient, check with the hospital for any specific items you need to bring.

Please remember:

To not bring any jewellery, other valuables and large amounts of cash.
That you are responsible for your belongings.
The hospital follows a no-smoking policy and is a no-smoking zone.

What about diet/food during my stay in the hospital?

Based on your medical condition and physical needs, our nutritionist will prescribe a special diet for you after consulting with the doctor. Post-surgery, you will not be allowed to eat or drink anything until the effects of anaesthesia completely wears out. When you start your food, you will be restricted to water followed by clear liquid diet at first, until the staff is sure that your body will be able to handle solid foods.

Who will be allowed to stay with me after surgery and during my stay in the hospital?

Any of your family members, friends or care taker can stay with you in the hospital post-surgery. Only one person will be allowed to stay with you in the room throughout the day during your stay in the hospital and while you are recovering. Please note that if any signature is required in the consent form, it should be authorized only by the patient’s family. We understand that visitors do play an important role in providing emotional and moral support to the patients while they are recovering. However, they are allowed only during designated hours. Please read our visitor guidelines before coming to the hospital.

Preparing for Surgery

It is very important to prepare yourself both emotionally and physically before you admit yourself in the hospital for any surgical treatment. The level of preparation required will largely depend on what type of surgery you are going to have and the type of anaesthesia that will be given. Please feel free to discuss the following with your doctor or surgeon before your procedure.

Discuss with the doctor/surgeon very clearly and understand the benefits, risks and expectations of the procedure.
Ask the doctor what type of anaesthesia will be given and how long will it take to recover from it. If you have any fear or concerns regarding anaesthesia or the surgery itself, please discuss it upfront with the doctor.
Clearly tell your doctor any regular medicines that you are currently taking, as well as any prior procedures, history of chronic illnesses, or allergies you may have.
Some surgeries might warrant specific bathing, shaving, or cleaning instructions. Please follow that carefully.
The doctor will advise you to stop drinking and eating for a certain time period before and after surgery. Please ensure that you follow this diligently.
Do not wear any eye contacts, make-up, jewels on the day of your surgery.
Do let the nursing staff know of dentures or other prosthetic devices you may be wearing.
Clearly understand any post-operative instructions that need to be followed (for example, changing dressings, post-op medicines, follow-up appointments).
Practice the post-operative exercises your doctor recommends. You will need to do them during and after your hospital stay.
Talk to the personnel at the insurance desk and arrange for information required from your end to be provided for insurance claim.
Prepare yourself emotionally by practicing relaxation exercises, perform deep-breathing exercises, think positively and creatively visualize a successful surgery and recovery.
Learn about how to cope with pain and manage pain post-surgery and during recovery.
Do not shy away from discussing with your doctor any concerns you might have about the treatment plan and recovery pathway. Our team of doctors, nursing staff and counsellors are highly empathetic and know that your worries are important no matter how silly you think they are and will give you the personalized care and attention that you deserve during your journey back to good health.